To ensure the best possible service and efficient scheduling for all our clients, we have established the following cancellation policy:

1. Advance Cancellation:

   • We kindly ask clients to contact us to cancel or reschedule a service at least 24 hours in advance of the scheduled date and time.

2. Cancellations with Less than 24 Hours' Notice:

   • If a client needs to cancel or reschedule a service with less than 24 hours' notice, a cancellation fee equivalent to 50% of the scheduled service cost will be applied.

   • This policy is necessary to cover operational and personnel costs already allocated for your appointment.

3. Inaccessible Property:

   • If our team is unable to access the property to be cleaned at the scheduled time, a fee of 100% of the service cost will be charged.

4. Rescheduling:

   • If you need to reschedule a service, the same cancellation rules apply. Rescheduling with less than 24 hours' notice may be subject to the 50% fee.

5. Exceptions:

   • We understand that unforeseen events happen. In cases of emergencies or extenuating circumstances, the cancellation fee may be reviewed at management’s discretion.

If you have any questions about this policy, please contact us at 551-216-3385 or visit our website at www.wecleaning.co.